Registration and Insurance-Registration and Insurance

Video Transcription

Video Summary

This presentation provides guidelines and tips for medical receptionists to effectively work in the front office of a medical practice. It covers various topics including maintaining a safe reception area, required skills, steps to open and close the practice, proper telephone answering techniques, appointment scheduling systems, notice of privacy practice, check-in process, knowledge of practice equipment, third-party coverages, verification of health insurance coverage, patient checkout procedures, and improving workflow and customer service. It emphasizes the importance of communication, active listening, empathy, professionalism, and being proactive in problem-solving. The presentation also highlights the significance of patient safety, maintaining confidentiality, and following security protocols. It provides abbreviations commonly used in appointment scheduling and insurance-related tasks. The presentation concludes with the importance of making a positive first impression, developing good customer service skills, and being respectful and helpful to patients and colleagues.

Keywords

medical receptionists

front office

telephone answering techniques

appointment scheduling systems

patient safety

customer service

communication

confidentiality

security protocols

patient checkout procedures