Bundle DescriptionMedical assistants need both clinical awareness and strong communication skills to respond effectively when situations become challenging. This continuing education bundle develops practical skills for navigating two very different but important areas of practice: workplace conflict and cold weather injuries. Learners will explore strategies for recognizing risks, responding appropriately, preventing escalation, and supporting safer, more effective patient care and professional interactions.Content OverviewCourse 1: Curing Conflict: Find Remedies for Workplace Conflict (2.5 Gen/Admin CEUs) Conflict is an inevitable part of health care workplaces, and how teams address it can affect staff well-being and patient care. Unresolved disagreements can strain workplace relationships, disrupt communication, and compromise patient safety. Discover strategies for managing conflict through active listening, self-awareness, and respectful dialogue. Learn how medical assistants can help foster a collaborative workplace and a positive patient experience. Course 2: A Chilling Situation: How to Recognize and Respond to Cold Weather Injuries (1 Gen/Clin CEU)Cold exposure can pose serious health risks, but recognizing warning signs early can help prevent life-altering complications. From frostbite to hypothermia, cold weather injuries can damage tissue, impair judgment, and threaten patient safety. Discover key risk factors, symptoms, and approaches to prevention and care. Learn how medical assistants can help identify cold-related injuries, reinforce patient education, and connect patients with community resources to stay safe and warm.
Mark Harris Author, “Curing Conflict: Find Remedies for Workplace Conflict.”Pamela Schumacher, MS, Prosci, RYT Author, “A Chilling Situation: How to Recognize and Respond to Cold Weather Injuries.”