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Telemedicine: Care Delivery and Patient Management
Course Information
Course Description
This course explores the practical delivery of telemedicine services in ambulatory care settings, with a focus on the medical assistant’s role in patient support, visit preparation, care coordination, and virtual care workflows. Learners will examine how telemedicine visits are planned and conducted, identify common clinical applications across specialties, and recognize barriers that may affect implementation. The content provides actionable knowledge to help medical assistants support efficient, patient-centered, and technology-enabled care.
Key Takeaways
  • Describe the medical assistant’s role in telemedicine care delivery.
  • Identify key steps for preparing and coordinating telemedicine visits.
  • Apply patient-centered communication and virtual visit etiquette principles.
  • Recognize common telemedicine uses across medical specialties.
  • Explain benefits and challenges affecting telemedicine adoption.
  • Discuss operational, regulatory, and technology-related barriers to virtual care.
Course Contributors
American Association of Medical Assistants (AAMA)
Intended Audience
This course is intended for medical assistants, CMA (AAMA) professionals, and other ambulatory care team members involved in virtual care services. Learners will gain practical skills for supporting telemedicine visits, coordinating patient care, improving communication, and addressing common challenges associated with telehealth delivery in outpatient settings.
Retake Information
Please note that retakes for this online course require repurchase.
Summary
Availability:
On-Demand
Cost:
FREE
CEU Offered:
1.5 Gen/Adm CEUs
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